Shipping policy

Shipping Information

At Onaevu, we are committed to delivering your orders quickly, securely, and with care. We work with trusted shipping partners to ensure a smooth and reliable experience from checkout to delivery. Please review the details below for more information on our shipping policies.

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🚚 Shipping Methods

We offer a range of shipping options to suit your needs. Once your order is processed, you’ll receive tracking details to monitor your package every step of the way.
Delivery times and fees may vary depending on your location and the selected shipping method.

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🌍 International Shipping

We proudly ship worldwide! Shipping times and costs depend on your country and local customs regulations.
Please note:

• Customs clearance may cause delays

• Additional fees may be applied by your local carrier

For any questions about international delivery, contact us at hello@onaevu.com.

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📦 Missing or Damaged Items

If your order arrives with missing items or damage, please contact us within 7 days of delivery.

Please provide:

• Your order number

• Photos of the package and packing slip

• A clear description of the issue

Claims made after 7 days may not qualify for resolution.

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🛑 Note on Packaging Damage:

We pack every order with care. However, if the external packaging is damaged during transit but the item inside is intact and functional, it will not be eligible for a refund or replacement.
Still unsure? Email us at hello@onaevu.com and we’ll assist.

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📬 Marked as Delivered but Not Received

If your package is marked “Delivered” but you haven’t received it:

1. File a claim with the carrier and obtain a proof of loss or claim confirmation

2. Forward the confirmation to us so we can assist

⚠️ Claims will not be accepted after 7 days from the marked delivery date.

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📝 Order Modifications

Need to make changes to your order (e.g., quantity, address, or product)?

• We accept modifications within 12 hours of placing your order

• After 12 hours, the order may already be processing or shipped, and changes will no longer be possible

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❌ Order Cancellations

To cancel your order, contact us within 12 hours of placing it.
After that, your order may already be in the shipping process and cannot be canceled.

Reach out promptly at hello@onaevu.com if you need help canceling.

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⏱ General Shipping Info

• Orders are processed within 1–3 business days (excluding weekends and holidays)

• Once shipped, tracking information will be provided via email

• Have questions? Email hello@onaevu.com we’re always happy to help!

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📅 Estimated Delivery Times